Agent Statistics
Last synced on: ...
| Agent name | Conversations handled today | Open conversations | Active range | Actions |
|---|
Routing Rules
AI agent assignment rules - Sorted by priority
Assignment History
Review and provide feedback on AI agent assignments
| Date | Agent | Explanation | Conversation | Quality Review | Feedback |
|---|
Active Locks
A locked conversation is a conversation that an agent has manually claimed for a chosen duration. While a lock is active, the auto-routing engine will not reassign that conversation to another agent. The lock expires automatically at the scheduled time, or can be overridden by a manual reassignment if needed.
Spiro vs Make.com
Side-by-side comparison of routing decisions. Mismatches are highlighted.
| Date | Conversation | Spiro pick | Make pick | Match | Classification | Explanation |
|---|
Documentation
Everything you need to know about using this app
What is this app for?
This Workload Management app helps manage daily tasks as a support agent:
- View Agent Statistics: See real-time data about conversations handled, open tickets, and availability.
- Manage Your Status: Toggle between Online and Offline. When offline, open conversations are redistributed.
- Track Your Workload: Monitor conversation counts and stay within capacity limits.
- View Agent Statistics: See real-time data about conversations handled, open tickets, and availability.
- Manage Your Status: Toggle between Online and Offline. When offline, open conversations are redistributed.
- Track Your Workload: Monitor conversation counts and stay within capacity limits.
Install as an App (Recommended)
You can install this web app on your computer so it works like a regular desktop application:
- Opens in its own window (no browser tabs)
- Launches faster and feels more responsive
How to Install (Google Chrome):
1. Open this app in Google Chrome
2. Click the three dots menu in the top-right corner
3. Look for "Install" or "Create shortcut"
4. Click it and confirm
5. The app will now open in its own window!
- Opens in its own window (no browser tabs)
- Launches faster and feels more responsive
How to Install (Google Chrome):
1. Open this app in Google Chrome
2. Click the three dots menu in the top-right corner
3. Look for "Install" or "Create shortcut"
4. Click it and confirm
5. The app will now open in its own window!
Launch Automatically on Startup
Windows: Press Win+R, type
Mac: System Settings > General > Login Items > add the app.
shell:startup, drag the app shortcut into the folder.Mac: System Settings > General > Login Items > add the app.
Quick Tips
- Always set your status to Offline when taking breaks or ending your shift
- Check the Stats tab regularly to monitor your workload
- Keep the app open during your working hours for real-time updates
- If you have questions, contact your team administrator
- Check the Stats tab regularly to monitor your workload
- Keep the app open during your working hours for real-time updates
- If you have questions, contact your team administrator
Web app developed by Fabien Monnier